Terms & Conditions


"Administrator" means Corporate Rewards Ltd, programme administrator

"Participant" is defined as the users of Showtime Rewards who have accepted these Terms and Conditions of Use.

"Programme" is defined as Showtime Rewards and all its component parts.

"Website" is defined as www.showtime-rewards.co.uk


By accessing, transacting points, or using any aspect of the
the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website.  Principal Hotels Topco 1 Limited reserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions. 


This Programme is open to Participants who are a resident in the UK and are 18 years of age or older at the time of entry.  Employees must obtain the prior permission of their employer to participate in this scheme.  This Programme cannot be combined with any other Principal Hotels Topco 1 Limited Programmes, offers or rebates.

The Programme and its benefits are offered at the discretion of Principal Hotels Topco 1 Limited and its affiliated companies, and has the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated.  It is the Participant’s responsibility to maintain its knowledge of these terms and conditions.

 [Participants of a sales incentive may not be able to obtain Rewards Points on all products or all sales.]

Employees of Principal Hotels Topco 1 Limited, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes. Employees of Principal Hotels Topco 1 Limited are eligible to participate in employee reward or recognition Programmes.

All bookings which have pre contracted discounted rates are exempt from the Showtime Rewards scheme.

Agents with a Preferred Commerical Agreement

Agents with a preferred commercial agreement with Principal Hotels Topco 1 Limited are not eligible Showtime Rewards points.

1 cinema ticket is rewarded for every meeting enquiry made. All standard cinema ticket Terms and Conditions apply, as noted in the cinema ticket section below. If the original enquiry was made by a corporate, but the booking was made by a contracted agent that has a preferred commercial agreement with De Vere Venues, then the booking will not qualify for Showtime Rewards points. Showtime Rewards - Point’s Promotion. If a promotion is applicable points and rewards will be allocated as per the specifics laid out in the specific promotion documentation.

. All other standard Showtime Rewards Terms & Conditions apply: please see website for details www.showtime-rewards.co.uk


In order to participate in the Programme, users must log enquiries and bookings directly with the hotel or via our conference desk. Users will receive 2 cinema tickets for every enquiry logged (with the exception of agencies who will receive 1 cinema ticket) and will receive 1 point for every £1 they log against specified bookings.

The reward value is based on the total revenue recorded in Principal Hotels Topco 1 Limited’s booking system i.e. what is confirmed on the contract prior to the event, it does not include additional expenditure incurred at time of event such as beverages and any additional service. This means that the invoice you receive may not reflect the points rewarded. Please also note the booking value excludes VAT.

Any new members joining the Showtime Rewards scheme have up to 4 weeks from receipt of their welcome email to activate their account, by accepting the terms and conditions stated here, to claim their rewards from that booking. You are only eligible to redeem points from bookings that have been created after joining - you cannot claim for bookings that have been created prior to joining, unless it's within the 4 week period from receiving your welcome/joining email.

Any members that move companies will need to update their company details within their Showtime Rewards account. This is the Particpants sole responsibility.

Showtime Rewards only applies to meetings, conference and corporate function enquiries & bookings, but excludes accommodation and social events unless taken in conjunction with one of the aforementioned.

Principal Hotels Topco 1 Limited is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either Principal Hotels Topco 1 Limited or the Administrator, or any misrepresentation of any information furnished to Principal Hotels Topco 1 Limited may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.


This Programme runs from 1st April 2016.


Personal data which you provide when you register for the Programme may be used for Programme communications and future Principal Hotels Topco 1 Limited marketing activity. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website. The Showtime Rewards member accounts will be created with the email address provided at the time of booking enquiry, as captured in the Principal Hotels Topco 1 Limited booking system.


Reward points will be awarded to each Participant on a weekly basis based on the value of booking logged against specified criteria.

Your confirmed event rewards will only be issued after the event has taken place and has been paid for, then once your account has been credited you may redeem your rewards. Please allow 7 working days after your event has taken place for your account to be credited. If your event has been cancelled or if the venue is no longer part of Principal Hotels Topco 1 Limited, the Showtime Rewards scheme does not apply.

Participants may opt to either:

  1. save points awarded for redemption at a later date; or
  2. redeem some or all of the points awarded for prizes through the www.showtime-rewards.co.uk website

Points must be redeemed via the Programme Website.  Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption.   

Participant points will expire after 12 months of allocation to the participant’s account unless redemptions are made within that 12 month period.

If you make a query relating to an event that has already taken place, then the query must be made within 1 month of the event start date. We will be unable to investigate any queries which fall outside of this time frame

Fraudulent use of accounts and points on participant’s accounts will result in the account being immediately suspended.  Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both.


Points may only be redeemed via the Programme Website Administrator.  Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption.  

Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by Principal Hotels Topco 1 Limited to the Participant.

Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.

Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.

Delivery is only available to the participant’s country of residence.

Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability.


In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value.  If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited. 

The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item.  The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.


The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.

The delivery of all reward items will be made to the address as supplied by the Participant at the time of order.  The delivery address for reward items should be to an address where the item can be signed for.  If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again.  Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.

Participants should not accept delivery of items that have been delivered where the packaging is damaged.  Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped.  If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative. 

Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.


Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt.  Couriers will not generally accept liability for damages or lost items beyond this time frame.   

If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt. 

The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).

Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.

Cinema Tickets

This promotion is only available to registered Showtime Rewards members. To register click www.showtime-rewards.co.uk.

For each valid booking enquiry, 1 Odeon ticket code will be rewarded to agency bookers and 2 Odeon ticket codes to a corporate company booker. If an enquiry is made across several venues for the same event, it will only count as one enquiry. Odeon ticket codes will be issued via email within 7 days of your enquiry being placed. Users will then have 3 months, from the time they receive the codes, to claim them. After this time they will expire and you will no longer be able to redeem them for cinema vouchers. Each Odeon code entitles the bearer to a free ticket valid any day of the week, for a period of 12 months from the date of issue. Codes are valid for standard 2D film screenings only at any Odeon destination throughout the UK. Excludes Alternative Content, Special Advance Screenings, VIP Boxes & IMAX. Need to double check with Odeon. All other standard Showtime Rewards Terms and Conditions apply.

Principal Hotels Topco 1 Limited reserves the right to add, modify and delete any of these conditions or terminate the programme at any time with or without notice.

Vouchers and Gift Cards

From time to time the retailers who provide the vouchers or gift cards may experience temporary delays in providing The Administrator with the stock of vouchers or cards.  In the event that delays will impact on The Administrator’s ability to deliver the Order as originally scheduled, The Administrator will advise the Participant and discuss appropriate actions.

In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used. 

  1. If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has not been redeemed, The Administrator will issue a replacement card
  2. If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has been redeemed the participant will be charged for a replacement card
  3. If the card has been dispatched by Special Delivery or other courier service and the delivery has been signed for at the correct address, the participant will be charged for a replacement card; if the card has been incorrectly delivered The Administrator will investigate and replace as appropriate.

Where a Participant reports a voucher or gift card as lost or stolen, the Participant acknowledges that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.  Once a gift card or voucher is delivered, the Participant assumes all risk and liabilities for the gift cards and voucher and no refunds will be made.


Programme termination

Principal Hotels Topco 1 Limited or The Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.

Registered participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.


Principal Hotels Topco 1 Limited and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this prize. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.


No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Principal Hotels Topco 1 Limited’s decision shall be final. Principal Hotels Topco 1 Limited and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.

Principal Hotels Topco 1 Limitedand/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants in this incentive scheme agree that Principal Hotels Topco 1 Limited and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Principal Hotels Topco 1 Limited’s or The Administrator’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

This Programme is administrated by Corporate Rewards Ltd

Promoter: Principal Hotels Topco 1 Limited, The Inspire, Hornbeam Park, Harrogate, HG2 8PA